Our Services

Service Agreement

At Trident Insurance Group, we are committed to providing our clients the very best service and guide them through what can be quite a complex process. 

Our Service Agreement outlines exactly how will we be of assistance throughout the insurance policy life cycle. 

We can provide you with the following services:

  • Help you identify and assess your risks and develop a proposal to submit to potential insurers.
  • Advise and make recommendations as to your insurance requirements.
  • Contact you with our recommendations.
  • Prepare underwriting submissions.
  • Seek insurance quotes (we will seek quotes from the broader general insurance market before making a recommendation. We have arrangements with numerous insurers, which enables us to find the right insurance product for you).
  • Negotiate terms with any existing insurers and with alternative insurers.
  • Place the insurances agreed upon.
  • Review policy wordings and obtain policies from insurers.
  • Confirm the placement and renewal of the insurances to you.
  • Calculate, invoice and collect the premiums.
  • Prepare policy wordings and obtain policies from insurers.
  • Adjust premiums on prior year policies.
  • Review your insurance arrangements:
    • when you inform us about material changes to your circumstances;
    • at the time of any scheduled Status Reviews as agreed with you;
    • upon renewal of your insurances.
  • Facilitate policy changes and/or cancellations as per your instructions.
  • If required, assist you with any Insurance Premium Funding needs.
  • If required, assist you to manage any claims you may need to make:
    • we will keep you informed in a timely manner regarding the progress of claims.
    • when we receive an insurer’s response to a submitted claim, we will notify you of the outcome as soon as it is reasonably practical to do so.
    • if a claim is either unreasonably denied or reduced by the insurer, we will act as claims advocate on your behalf to try to have the claim paid.
    • we will advise you if the insurer seeks to negotiate a settlement of your claim.
    • we will seek your instructions before agreeing to any settlement, or compromise of a claim.
    • if the insurer declines to pay a claim, we will explain the reasons for the insurer’s decision and outline what further steps can be taken, including steps to make a complaint.
    • in the event you terminate our appointment as your insurance broker we will provide details of any claim(s) to your new insurance broker, if known, so that they may continue to negotiate settlement, on your behalf.
    • where we act under either an arranging or claims authority from an insurer, which is relevant to you, and exercising that authority is a conflict of interest, we will contact you in a timely manner, and put in place adequate measures manage the conflict.
  • we will take reasonable steps to contact you at least fourteen (14) days prior to your insurance cover expiry date to engage you on the next steps to be taken prior to the expiry of the policy. We will take appropriate, professional and timely steps to seek insurance cover terms and conditions and advise you of available options (if any) for your consideration.

Premium funding
Premium funding products enable you to pay your premiums by installments. Premium funders do charge interest and they take a power of attorney over your insurance policy as they have paid the premium to the insurer in advance, in full, as required at the beginning of the policy period.

We can arrange premium funding on your behalf if you require it. We may receive a commission based on a percentage of the premium from the premium funder for doing so. We will tell you the basis and amount of any such payment before or at the time the premium funding is arranged.

Our Payment Terms

We will invoice you for the premium, statutory charges (e.g. stamp duty and fire services levy) and any fees we charge for arranging your insurances.

You are required to pay outstanding premiums to us within 14 days from date of invoice or 14 days from date cover commenced (whichever comes first).

If there is a refund or reduction of your premium as a result of a cancellation or alteration to a policy, or based on a term of your policy (such as a premium adjustment provision), we will retain any fee we have charged you. We will also retain commission depending on our arrangements with the insurer or charge you a cancellation fee equal to the reduction in our commission. As well as an additional processing fee for the cancellation.

In the event that you appoint another broker mid-term and we have processed the policy renewal, under the National Insurance Broker Association (NIBA) rules and regulations, the newly appointed broker is required to forward us any brokerage they may earn for that policy.

If you do not pay the premium on time, the insurer may cancel the contract of insurance and you will not be insured. The insurer may also charge a short-term penalty premium for the time on risk.

Credit card fees
If you pay by credit card, we may charge you a non-refundable credit card fee. This fee will be shown on your invoice and reimburses us for the fee incurred from the bank when providing credit card facilities.

If you have any queries in relation to the services outlined in this agreement, please do not hesitate to contact our office.