Understanding the Importance of Insurance for Drycleaners and Laundromats

Jun 30, 2023

Operating a dry cleaning business or a laundromat involves facing a myriad of potential risks, underscoring the importance of comprehensive insurance coverage. In this article, we explore the insurance landscape for these businesses and how Trident Insurance can provide tailored protection for your specific needs.

The risk landscape for dry cleaners and laundromats

Damage to equipment: Dry cleaners and laundromats heavily rely on expensive, specialised machinery such as washing machines, dryers, pressing irons, and dry cleaning machines. These machines are the backbone of their business operations. The breakdown or damage of this equipment due to unexpected incidents could result in costly repairs or replacements.

    1. Fire outbreaks: The risk of fire is a prominent concern for dry cleaners and laundromats. These businesses often use chemicals and heat, increasing the risk of fire outbreaks. Even with proper safety protocols, accidents can happen. A fire could result in severe property damage, destruction of equipment and stock, and pose a threat to customer and employee safety. The recovery from such an incident could be time-consuming and financially draining.
    1. Theft and vandalism: These businesses are not immune to crimes like theft and vandalism. Theft can be external, with individuals stealing cash, equipment, or customer items. Internal theft by employees is also a potential risk. Vandalism can result in property damage and unnecessary repair costs, tarnishing the business’s reputation and potentially leading to a loss of customers.
    1. Public liability: As these businesses are customer-facing, there’s a risk of incidents leading to injury or damage to customer property. This can range from slips and falls on wet floors, allergic reactions to cleaning chemicals, damage to clothing items during cleaning, to even hot surfaces causing burns. Any of these incidents could result in liability claims and costly legal proceedings.
    1. Employee accidents: The nature of the work exposes employees to potential workplace accidents. This can include exposure to harmful chemicals, burns, slips, falls, or lifting injuries. These accidents could lead to potential workers’ compensation claims, causing a financial burden.
    1. Environmental risks: Dry cleaners in particular face environmental risks due to the use of potentially hazardous chemicals, like perchloroethylene (PERC), a common dry-cleaning solvent. Accidental spills, leaks, or improper disposal can lead to soil or groundwater contamination, resulting in costly cleanup, potential regulatory fines, and damage to the business’s reputation.
    1. Business interruption: Beyond the physical damage to equipment or premises, a major incident like a fire can disrupt operations for an extended period. This interruption can lead to a significant loss of income and customer trust.
    1. Regulatory compliance risks: There are local, state, and national regulations that laundromats and dry cleaners need to adhere to, particularly around chemical use, waste disposal, and worker safety. Non-compliance can lead to hefty fines, legal action, and potential closure of the business.
    1. Damage to customers’ clothing: A significant risk that is intrinsic to the nature of dry cleaning and laundromat services is the potential damage to customers’ clothing. This could occur due to machinery malfunction, improper handling, or incorrect use of cleaning chemicals and processes. High-value items or garments with sentimental value are particularly sensitive to this kind of damage.

Clothing damage can result not only in financial loss due to compensation claims but also in reputational damage. An incident of damaged clothing can quickly escalate, particularly in our digital age where unhappy customers can easily share their experiences online, potentially dissuading others from using your services.

Trident Insurance’s package inherently encompasses coverage for loss or damage to customer goods, where you have been negligent in causing the damage, a feature typically omitted in standard insurance policies. This inclusion provides an extra layer of security, assuring that your customers’ garments are insured should they sustain any damage during the cleaning and finishing stages, from your negligence

Understanding insurance needs

Given the array of potential risks, it becomes evident why comprehensive insurance coverage is crucial for dry cleaners and laundromats. Here are some of the key insurance policies these businesses should consider:

    1. Property insurance: This type of insurance is a cornerstone for businesses as it provides coverage for the physical assets integral to your operation. For dry cleaners and laundromats, this includes the premises (whether owned or rented), the specialised machinery like washing machines, dryers, and pressing equipment, as well as any stock like detergents and cleaning supplies. Property insurance protects against a multitude of risks such as fire, storm damage, water damage, theft, and vandalism. This means, in the event that your property is damaged or destroyed due to these unforeseen events, your policy can help cover the costs of repair or replacement, safeguarding the continuity of your business operations.
    1. Public liability insurance: Dry cleaners and laundromats are customer-centric businesses, and as such, interactions with the public are an everyday occurrence. Public liability insurance is designed to protect your business from financial loss if a person (be it a customer, supplier, or a passer-by) is injured or their property is damaged due to your business activities. It can cover legal expenses if you’re taken to court over an incident, as well as any compensation claims if your business is found to be at fault.

    2. Equipment breakdown insurance: Given that dry cleaners and laundromats rely heavily on their machinery, equipment breakdown insurance becomes pivotal. This type of coverage specifically provides for the repair or replacement of key pieces of equipment if they break down or malfunction. It can include everything from major systems like your electrical equipment to smaller yet crucial tools used in your day-to-day operations.

    3. Business interruption insurance: Also known as business income insurance, this policy is designed to protect against income losses suffered as a result of disruptions to your business operations. These disruptions can be due to a range of events, including but not limited to fire. This insurance can help cover the loss of income during the period of interruption, and can also extend to cover operating expenses like employee wages, rent, and relocation costs if you need to move your operations temporarily.

    4. Workers’ compensation insurance: This type of insurance is designed to safeguard your business against the costs associated with workplace injuries or illnesses. If an employee gets injured or falls ill as a result of their work at your laundromat or dry cleaner, workers’ compensation insurance can help cover related costs. These can include medical expenses, rehabilitation costs, and partial wages if the employee is unable to work for a period. In Australia, workers’ compensation insurance is typically a legal requirement for businesses that employ people, offering protection for both the business and its employees.


      Comprehensive insurance coverage is critical to the sustainability of any dry cleaning or laundromat business. With Trident Insurance, you can secure a tailored insurance policy that covers your unique needs, offering you peace of mind in the face of unexpected events. Protect your business today—get in touch with Trident Insurance.

                Feel free to reach out to our insurance expert today for more information.